Frequently Asked Questions (FAQS)

Is our eBay Store right for you?

Maybe, maybe not.

Our frequently asked questions, will provide you with answers you may have to your questions about online consignment and the items we sell. If we’ve missed something, or you could not find what you’re looking for, please feel free to contact us.

  • Items need to have a $100 value (or higher) and be legal to sell on eBay.
  • When you bring us your item, we do everything to sell your item in our eBay store. We just pick them up or you can schedule an appointment to just drop it off.
  • We are happy to offer SENIOR DISCOUNTS, FREQUENT SELLERS CLUB, and offer a NO-RISK GUARANTEE!

Why should I use your service?

  • It’s Super Easy! Plus, we will save you time and make you money.
  • The average eBay listing takes 2-3 hours to complete. That is just ONE listing!!
  • Take a look at our comparison chart.
  • The average home has 25 unused high value items collecting dust.
  • You can get up to 30% more for your items because buyers trust us. Take a look at our excellent eBay feedback rating.
  • We have over 25 years combined experience on eBay.
  • We are family owned and operated since 2001.

Frequently Asked Questions (FAQS)

What types of items does the store carry?

We carry a great line of men, women, and children’s clothing, shoes, toys, linen, new and used furniture. We also carry a great selection of household items, books, movies, electronics, jewelry and a lot more.

Where does Grumpy Treasures get their merchandise?

We enjoy searching and scouring the mines of our Earth for our store products! We also obtain a great deal of our clothes and merchandise through donations (we’ve run into a lot of times where we go to a sale and people just want to get rid of their stuff), liquidations and buy-outs. We then offer it to you, our customers, at unbelievably low prices.

How often does Grumpy Treasures receive new inventory?

Grumpy Treasures receives new inventory daily. Product information will be added to the website at least a few times a week if not daily. We also list items daily in our eBay store. If you are looking for something particular then let us know so we can keep an eye out for you

Does Grumpy Treasures Thrift & Consignment offer a Customer Rewards program? 

We are in the process of creating a Rewards program for our repeat customers. We plan on having promotional offers as well. We love our customers and want to keep you happy.

Does Grumpy Treasures buy/consign usable items and/or clothing?

We only purchase merchandise from certain suppliers. But, our door is always open to making purchases from new suppliers. We are currently accepting consignment. Please refer to our consignment policies on our consignment page.

What forms of payment do you accept?

We accept PayPal and all major credit cards. You do not need a PayPal account to use your credit card.

Do you trade/barter?

Yes. Please see our Sell/Trade  page for further details.

What is your return policy?

We offer our customers a 14-day return policy. It is the responsibility of the customer to pay for return shipping and a 10% re-stocking fee may apply. Please see our return policies for further details. We do our best to describe each item accurately and take pictures of the items and any flaws they may have will be noted. Customers are always welcome to ask questions about an item of interest.

What does Grumpy Treasures do with the items it can’t sell?

Grumpy Treasures bags the merchandise they can’t sell, and recycles it through freecycle, or we reuse it by donating these items to people in need.

Do you offer a tax receipt for my donations?

Grumpy Treasures offers/gives a tax receipt for all donated items.

What types of donations do you accept?

If you are looking to just simply get rid of items, we accept the following items listed below:

  •  Clothing (men, women, children — All types and sizes)
  •  Shoes (Men, Women, Children — All kinds and sizes)
  •  Hair/Clothing Accessories and Jewelry
  •  Housewares, Glassware, Bakeware and other Household Items
  • Books, CDs, DVDs, Vinyl Albums and usable Electronics
  • Radios, TVs, Microwaves and small Appliances
  • Furniture and Rugs
  •  Tools

How should I prepare my donations?

It depends on the item/s you are donating. For the most, if donations can be placed in bags or boxes, it will be faster to process them.

Do you accept cash donations?

Yes, however since our family has been a huge supporter in Share Our Strength we prefer cash donations go to Share Our Strength No Kid Hungry Campaign www.strength.org

Is your business for profit or non-profit?

While Grumpy Treasures Online Thrift and Consignment store is a for-profit business, we actively support Share Our Strength No Kid Hungry Campaign, a national nonprofit that is working to end child hunger in America and make sure that every child gets the food he or she needs to thrive.

We also run and manage Scooter’s Place Thrift and Gift Shop as volunteers on behalf of  Scooter’s Pals who is a non-profit. We help promote the store by advertising on our website and through social media. And of course we dedicate our time and spend 5 days a week there so we’ll blog about the treasures that come in and the day to day store happenings. 

Grumpy Treasures Thrift & Consignment Disclaimer: We run and manage Scooter’s Place Quality Secondhand Store as volunteers. We accept and pick up donations on behalf of Scooter’s Pals and a tax donation receipt from Scooter’s Pals is provided upon request. Store proceeds benefit the animals rescued by SCOOTER’S PALS, an all-volunteer 501(c)(3) nonprofit organization. Each item you purchase helps provide food, vet care, fostering and a second chance at life to animals that would otherwise die in high-kill shelters.

What are the Shipping costs and speed?  

Please see our ordering and shipping section (http://grumpytreasures.com/payment-policies/ordering-and-shipping/)

At the moment, our prices are calculated for shipping within the United States.  Please contact us if you are an international customer and would like to make a purchase. 

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