Grumpy Treasures Thrift & Consignment wants our customers to be satisfied with their shopping experience. We do our best to test all items and their features prior to selling. If an item has a flaw, but is still sellable, we always give a detailed description of the flaw because who knows, there could be someone who might be a more handy than we are. We are an online thrift and consignment store store, and a percentage of the items we sell are gently used but still in good condition if not new. Therefore for most items we allow returns within 14 days, if the item is not as I described it. Customer is responsible for return shipping and in some cases, a 10% re-stocking fee may apply.
However, if you have received your item(s) damaged. Please read our following policy on damaged items.
Damaged Items: Please contact us within 24 hours of receiving your item(s). You can return any damaged item(s) for a complete refund of the item minus shipping costs by contacting us within 14 days of the date received. Please note that after this time frame items will only be eligible for store credit. Store credits will be issued as a coupon and store credit coupons must be used within 90 days (3 months).
Requesting A Refund Request On Damaged Item(s)
The customer is responsible to return the damaged item(s) prior to refund. It is the customer’s responsibility to cover return shipping costs. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information. Delivery Confirmation is only $0.80. Local customers may drop off their item(s).
Please allow up to 5 days after we receive your return on the damaged item(s) for your refund to be processed and sent to you via Paypal.
If you are not satisfied for any reason with your purchase from Grumpy Treasures Thrift & Consignment simply fill out the form below regarding your purchase and we will contact you within 24-48 hours with further instructions on how to proceed with your request. Your business is important to us and we want to ensure that all of our customers have a great shopping experience at Grumpy Treasures Thrift & Consignment.
Please note that if there is an issue with your item, please contact us. We want to be aware of it, and we will do our best to rectify the situation to your satisfaction.
Return items to: Grumpy Treasures Thrift & Consignment, Attn: Returns P.O. Box 2046 Penn Valley, CA. 95946